Corona measures Zwin Nature Park

Updated regulations, 8th of June 2021

Dear visitor,

We are very happy to be able to welcome you back to the Zwin Nature Park.Of course, we shall be implementing the various measures specified by the National Security Council so that you can safely enjoy this beautiful park.

  • Ticket reservation is recommended.
  • Wearing a face mask is mandatory in all indoor areas, during all guide activities and in places where social distancing cannot be maintained.
  • Wearing a face mask is not mandatory along the cabin trail and in the Zwin plain
  • Picknick in the park is not allowed. 

Please comply with the federal regulations and avoid close contact as much as possible, even in the Zwin Nature Park.

Ticket booking is recommended, please buy your ticket here

When booking your ticket, please read the following safety measures carefully.

Click on a subject to go directly to the relevant information.


Ticket booking

How can I book a ticket to access the Zwin Nature Park?

The National Security Council recommends that you book tickets in advance.

This is easiest on our website zwin.be. Not able to do that? You can also call us during opening hours at +32 50 60 70 86.
Only a limited number of tickets are available per half hour. 

So don't forget to book your ticket in time if you want to make a visit!

Ticket booking is recommended, please buy your ticket here As a season ticket holder it's not necessary to reserve a ticket.

How can I pay for my ticket?

When you book online, you can also pay online.

When you book by phone, you can pay at the cash desk. Use Bancontact to do so, preferably contactless.

If you have a gift or discount voucher, it is best to book by phone and bring the voucher with you when you pay at the cash desk.

I have a season ticket, do I also need to book?

As a season ticket holder you can visit the park freely during regular opening hours. Upon arrival, go to the reception, where the Zwin employees will scan your season ticket.

This means that as a season ticket holder you no longer have to book in advance.

It's recommended to book tickets in advance
book your ticket here
As a season ticket holder it's not necessary to reserve a ticket.

Do I have to arrive on the dot and how long can I stay?

The time slot specifies the half hour during which you must arrive at reception. For your safety, we ask you to follow the circulation plan and leave the park at the end of your visit.

Face masks

Face masks is mandatory in all indoor areas, during all guide activities and in places where social distancing cannot be maintained.
Face masks is not mandatory along the cabin trail and in the Zwin plain.

Parking

Is it safe for me to buy a car park ticket?

A ticket dispenser is located next to the entrance gate to the car park. Take a ticket as you enter. Press the button to get a ticket. Our maintenance team disinfects the button several times a day for your protection. For added safety, use a stylus or pen to press the button.

How do I pay my parking fee?

As a visitor to Zwin Nature Park, you pay your parking fee at the cash desk by card or Payconic.
If you’re not visiting the paying area of the park, you need to pay for your ticket at the payment machine in the car park. This can only be done by Bancontact. Use contactless payment to avoid touching the machine. The payment machine is disinfected at least twice a day by our staff.

How can I validate my car park ticket?

Although the visitor tariff (€ 5) continues to apply to car park users, you will have to validate your own ticket at the cash desk once you have paid your entrance fee. This prevents physical contact with our reception staff.

Visitor centre

Is it safe for me to enter the visitor centre?

When you arrive at the visitor centre, you will see a clearly separate entrance and exit. If you have to queue, remember to stand 1.5 metres from the other visitors.

We disinfect the door handles several times a day. You must also disinfect your hands when you enter the visitor centre. Stand on the floor stickers (bird’s nests) up to the reception desk.

Face masks is mandatory in all indoor areas, during all guide activities and in places where social distancing cannot be maintained.
Face masks is not mandatory along the cabin trail and in the Zwin plain.

Can I go to the reception desk?

To ensure social distancing, please stand on the floor stickers (bird’s nests). An itinerary has been clearly marked out so that you know in which direction you need to go while maintaining social distancing (1.5 metres).

You can only buy a ticket at the entrance if you have made an advance booking. This can be done online or by phone.
The number of visitors per time slot is limited. You can see on the website which time slots are still available. The time slot specifies the half hour during which you may arrive at the entrance.

Not able to book online? Call reception and book by phone: 050 60 70 86.

The reception staff will be happy to help you. They are protected by barriers for your safety and their own.

Visiting the park

Can I visit everything in the park?

The cabin trail, panorama tower, the exhibition and Zwin plain are accessible. You can enjoy different observation points, as the observation cabine and observation wall with its views of the breeding islands is open to visitors, as well as the educational activities on the cabin trail.

You can also enjoy the winding itineraries on the 125-hectare Zwin plain.

Check the activities available today 

How do I find out about the available facilities?

An information point is located at reception.

Can I visit the cabins on the cabin trail?

The cabin trail with it's different theme cabins are accessible. You can enjoy different observation points,as the observation cabine and observation wall with its views of the breeding islands is open to visitors, as well as the educational activities on the cabin trail.

We strongly recommend wearing a face mask along the cabin trail. However, you do not have to.

Face masks are obligates inside the cabins.

Can I visit the observation centre?

The observation centre is open for visitors.

Can I enter the Zwin plain?

To enter the Zwin plain, you can take a short cut, from the start of the cabin trail, towards the Zwin plain. Ask more You can take a short cut from the beginning of the cabin trail to the Zwin plain. Ask the guide at reception or a member of the Zwin team, they will be happy to help. 

Social distancing also applies on the Zwin plain, but as the part open to visitors has an area of 125 hectares, there is plenty of room for everyone! The blue and green routes are both 2 km long. You can also take the barefoot path.

We strongly recommend wearing a face mask on the Zwin plain. However, you do not have to.

Can I visit the panorama tower?

The panorama tower is open for visitors. 

Can I visit the permanent exhibition?

The permanent exhibition on bird migration is open for your visit. You will receive a touch pen in order to safely activate the touch screens in the exhibition. 

Can the children use the educational elements?

Children may use the educational elements.

Can I use the Swarovski telescopes?

The telescopes in the observation hut, on the Zwin plain and on the panorama tower can be used.

Should I wear a face mask?

Face masks must be worn in all indoor areas and on the cabin trail of the Zwin Nature Park.
Face masks are not required on the Zwin plain.

Zwin Shop

Can I visit the Zwin Shop?

The Zwinshop is open during the opening hours of the Zwin Nature Park, under certain conditions:
• Take a shopping basket
• A maximum of 8 people can enter the Zwinshop
• The shop visit is limited to a maximum of 15 min.
• Wearing a face mask is obligated.

Toilets

Is it safe to use the toilet at Zwin Nature Park?

Toilets are available at various locations (see map).
The toilets are disinfected and cleaned four times a day. Washbasins, soap and disposable paper towels are available.

Zwin café “The Shelter”

Can I have something to eat or drink at “The Shelter”?

The Zwin cafe 'The Shelter' is open every day from 10h till 18h, closed on Monday.

Can I picknick in the park?

Picnicking is not allowed in the paying area of the Zwin Nature Park.

Picnicking is allowed on the covered terrace at the entrance of the visitor centre.

Lockers

Can I use the lockers?

The lockers at the Nature Education Center (building in front of the entrance to the Zwin Nature Park), the lockers at -1 and the lockers in the viewing center are available.

At the observation centre, the lockers are there for your convenience should you wish to walk on the barefoot path. 

Using the elevator

Can I use the elevator?

Use the lift only if you cannot do otherwise. The lift may be used by no more than 1 person at the same time. The buttons are disinfected regularly.

Binoculars

Can I use binoculars?

Binoculars for adults are currently being loaned again. Ask for it at the counter. The offer is limited.

Of course, you can bring your own.

Group visits

Can I visit Zwin Nature Park with a group or company/school party?

Group/school/company visits are allowed up to 20 persons per guide. 

 Zwin guides and the Zwin team

If I have a question, who can I ask?

You can recognise the Zwin guides and staff by their blue jackets or black tee-shirts with logos. You can also ask any questions at reception.

Do you have a question? You can contact them at any time. Please comply with social distancing (1.5 metres) at all times. That way, you are protecting our health and your own. We are doing all we can to ensure that you have the pleasantest possible visit.

Welcome!