Corona measures Zwin Nature Park

Dear visitor,

We are very happy to welcome you once more to Zwin Nature Park. 
Of course, we shall be implementing the various measures specified by the National Security Council so that you can safely enjoy this beautiful park.

  • It's required to book tickets in advance
  • Wearing a face mask is mandatory in the interior areas: the visitor centre, the exhibitions, the cabins of the cabin trail and the observation centre.
  • Wearing a face mask is not mandatory outside: on the cabin trail and in the Zwin plain.

Please always respect federal measures and limit the number of close contacts, including your visit in the Zwin Nature Park. 

It's required to book tickets in advance
book your ticket here
Reserve your ticket with a season ticket

Here are the safety measures we are taking:

Click on a topic to go directly to the item.


Ticket booking

How can I book a ticket to access the Zwin Nature Park?

The National Security Council requires that you book tickets in advance.
This is easiest on our website zwin.be. Not able to do that? You can also call us during opening hours at +32 50 60 70 86.

Only a limited number of tickets are available per half hour. For now, we allow 50 visitors per half hour at the entrance.
So don't forget to book your ticket if you want to make a visit!

It's required to book tickets in advance
book your ticket here
Reserve your ticket as a season ticket holder

How can I pay for my ticket?

When you book online, you can also pay online.
When you book by phone, you can pay at the cash desk. Use Bancontact to do so, preferably contactless.

If you have a gift or discount voucher, it is best to book by phone and bring the voucher with you when you pay at the cash desk.

I have a season ticket, do I also need to book?

Season ticket holders also need to book. You will need to show your season ticket at the entrance, together with your booking confirmation. This will be sent to you by email if you book online. Five slots are reserved per half hour for season ticket holders.

It's required to book tickets in advance
book your ticket here
Reserve your ticket as a season ticket holder

Do I have to arrive on the dot and how long can I stay?

The time slot specifies the half hour during which you must arrive at reception. For your safety, we ask you to follow the circulation plan and leave the park at the end of your visit.

Face masks

Wearing a face mask is mandatory in the interior areas: the visitor centre, the exhibitions, the cabins of the cabin trail and the observation centre.
Wearing a face mask is not mandatory outside: on the cabin trail and in the Zwin plain.
Wearing a face mask during a group activity or guided walk is always mandatory, also in the Zwin plain.

Parking

Is it safe for me to buy a car park ticket?

A ticket dispenser is located next to the entrance gate to the car park. Take a ticket as you enter. Press the button to get a ticket. Our maintenance team disinfects the button several times a day for your protection. For added safety, use a stylus or pen to press the button.

How do I pay my parking fee?

As a visitor to Zwin Nature Park, you pay your parking fee at the cash desk by card or Payconic.
If you’re not visiting the paying area of the park, you need to pay for your ticket at the payment machine in the car park. This can only be done by Bancontact. Use contactless payment to avoid touching the machine. The payment machine is disinfected at least twice a day by our staff.

How can I validate my car park ticket?

Although the visitor tariff (5 €) continues to apply to car park users, you will have to validate your own ticket at the cash desk once you have paid your entrance fee. This prevents physical contact with our reception staff.

Visitor centre

Is it safe for me to enter the visitor centre?

When you arrive at the visitor centre, you will see a clearly separated entrance and exit. What if there is a queue? Remember to stand 1.5 metres from the other visitors.

We disinfect the door handles several times a day. You must also disinfect your hands when you enter the visitor centre. Use the floor stickers (bird’s nests) up to the reception desk.

Wearing a face mask is mandatory in the interior areas: the visitor centre, the exhibitions, the cabins of the cabin trail and the observation centre.
Wearing a face mask is not mandatory outside: on the cabin trail and in the Zwin plain.
Wearing a face mask during a group activity or guided walk is always mandatory, also in the Zwin plain.

Can I go to the reception desk?

To ensure social distancing, please stand on the floor stickers (bird’s nests). An itinerary has been clearly marked out so that you know in which direction you need to go while maintaining social distancing (1.5 metres).

You can only buy a ticket at the entrance if you have made an advance booking. You can do this online or by phone. 

The number of visitors per time slot is limited. You can see on the website which time slots are still available. The time slot specifies the half hour during which you may arrive at the entrance. Not able to book online? Call reception and book by phone: 050 60 70 86.
The reception staff will be happy to help you. They are protected by barriers for your safety and their own.

Visiting the park

Can I visit everything in the park?

Zwin Nature Park has designed an itinerary so that visitors walk in only one direction and do not pass each other. A guide is present at the entrance to supply information. Disinfectant gel is supplied at various locations.

You can enjoy our entire offer: the cabin trail, the observation point, the Zwin plain, the panorama tower, the permanent exhibition and the temporary exhibition.  Wearing a face mask is mandatory in the interior areas. In the permanent exhibition you need to use a stylus pen to use the touchscreens. The styluspen is provided by our staff members. 

Is it clear what I can see and do?

At various places in the park, further information is available on what you can see and do. Always follow the instructions on the signs.
Extra Zwin guides are also there for you. They can give you further information on the flora and fauna, and also help ensure our visitors stay safe: wherever you may be in the park, keep a distance of 1.5 metres from each other!

Can I visit the cabins on the cabin trail?

Limited number of visitors may enter the cabins at any one time. The maximum number is supplied outside the cabins. Please comply with this measure.

Can I visit the observation centre?

A clear itinerary has been designed so that people do not pass each other and social distancing of 1.5 metres is guaranteed. You enter the observation centre through the iron gate and the exit is on the other side, on the same side as the Zwin plain. Both are clearly identified.

During the weekend and school holidays, the salt water lab operates in the observation centre. Once more, please observe the 1.5 metre rule.

Toilets are available at the observation centre.

Can I enter the Zwin plain?

To enter the Zwin plain, you must follow the itinerary, which means you will walk through the cabin trail to the entrance to the plain.
Social distancing also applies in the Zwin plain, but as the part accessible to visitors has an area of 125 hectares, there is plenty of room for everyone! The blue and green routes are each 2 km long. You can also take the barefoot path.

Wearing a face mask in the Zwin plain is strongly recommended, but not mandatory if you visit the plain as a family or in your bubble. Wearing a face mask during a group activity or guided walk is always mandatory, also in the Zwin plain.

Can I visit the panorama tower?

At the end of the itinerary, we have included a visit to the panorama tower, which is fitted with two Swarovski Vista telescopes. These enable you to take a closer look at the young storks and other fascinating features! 8 people at a time may enter the tower.

You can stand in line on the large staircase outside the panorama tower.

A guide will be present to ensure your safety and disinfect the Swarovski telescopes. Always keep enough distance to be able to enjoy the 360° view!

Can I visit the permanent exhibition?

The permanent exhibition about bird migration can be visited after the cabin trail and walk in the Zwin plain. You will be handed a  stylus pen, so you are able to touch the different touchscreens.
You will also be asked to disinfect your hands at the start of the exhibition. Thank you in advance for taking all measures into account. 

Can the children use the educational elements?

Children may use the educational elements.

Can I use the Swarovski telescopes?

Swarovski Vista telescopes are available to visitors at three locations: the panorama tower (2), the observation centre (1) and the Zwin plain (1).
If no guide is available, disinfectant wipes will be provided. In addition, the telescopes are disinfected several times a day by the Zwin team. 

Should I wear a face mask?

Wearing a face mask is mandatory in the interior areas: the visitor centre, the exhibitions, the cabins of the cabin trail and the observation centre.

Wearing a face mask is not mandatory outside: on the cabin trail and in the Zwin plain.

Wearing a face mask during a group activity or guided walk is always mandatory, also in the Zwin plain.

Zwin Shop

Can I visit the Zwin Shop?

The Zwin Shop is open and has increased its range of attractive items. An itinerary has been marked out, including an entrance and exit, to guarantee adequate social distancing.

Shopping baskets are available to hold your shopping. You may only enter the shop with a shopping basket.

No shopping baskets available? Please wait your turn. Before entering the shop, you must disinfect your hands.
Only touch the items you intend to purchase. Disinfectant is available at the entrance. Please pay by card whenever possible, preferably contactless.

As of Saturday, July 25th 2020, wearing a face mask is mandatory in the interior areas, so as well in the Zwinshop. 

Toilets

Is it safe to use the toilet at Zwin Nature Park?

Toilets are available at various locations (see map). The toilets are disinfected and cleaned four times a day.

Zwin café “The Shelter”

Can I have something to eat or drink at “The Shelter”?

Zwin café 'The Shelter' is open during summer holidays from 10h till 18h, please also take the safety measurements into account. 

Please visit the information on food and drinks here. 

Wearing a face mask is mandatory for customers in Zwinbistro The Shelter, except when you are sitting at the table.
You will also have to leave an email address or telephone number per table.

Can I picknick in the park?

Picknick is not allowed in the paying area of the Zwin Nature Park. You can enjoy your picknick on the terras at the entrance of the visitors centre. 

Lockers

Can I use the lockers?

Lockers are only available at the nature educational centre, on level -1 of the visitor centre and at the observation centre. 

Using the elevator

Can I use the elevator?

Use the elevator only if you cannot do otherwise. The elevator may be used by no more than 1 person at the same time. The elevator buttons are regularly disinfected.

Binoculars

Can I use binoculars?

At this point in time, we are not lending binoculars. A Swarovski telescope is available to visitors at 3 locations (panorama tower, observation centre and Zwin plain).

Group visits

Can I visit Zwin Nature Park with a group or company/school party?

Group visits with guide are allowed till maximum 15 persons. 

Zwin guides and the Zwin team

If I have a question, who can I ask?

You can recognise the Zwin guides and staff by their blue jackets or black tee-shirts with logos. You can also ask any questions at reception.

Do you have a question? You can contact them at any time. Please comply with social distancing (1.5 metres) at all times. That way, you are protecting our health and your own. We are doing all we can to ensure that you have the most pleasant possible visit.

Welcome!